
Send these logs to in advance for your help! Let me know if you have any questions. If the folder with the logs did not appear, please wait about 10-20 minutes, then reconnect the phone to PC and check the folder again.ħ. After about 1-2 minutes a folder with the logs (the folder should have the date and time stamp) should appear on the phone in the folder "FieldMedic\reports". Resume Field Medic app and tap the Stop Logging button. Start Fitbit app and reproduce the issue with the tracker connection/sync.ĥ. Return to the main screen of Field Medic and tap the Start Logging button.Ĥ.

The default set up in the list should work, but please make sure that at least "Bluetooth" item is enabled there.ģ. Run Field Medic, and go to Advanced -> "choose which ETW providers to use". need a solution for the phone to be self starting.

only when i have connected the phone to my laptop does it come alive.have also tried to use a different laptop but with no solution.there is an app on my laptop called Windows phone app for desktop.

Install Field Medic app on the phone using this link: Ģ. on its own my Windows 640 XL wont switch on. If you're still experiencing this syncing issue, our team would greatly appreciate if you could take a moment to send logs from your Windows Phone to the email address: to send logs from your phone can be done by doing the following steps:ġ. Back up your data and take your phone and proof of purchase to an authorized Huawei Customer Service Center for assistance.I wanted to reach back out again and let you all know that our team is aware of this issue and working to find a fix! If your phone does not charge when a standard charger is used: If the issue persists, contact the computer vendor for assistance. Do not use a USB extension cable because the power supply from external USB ports may be insufficient.

If your phone charges normally when a standard charger is used, the issue may be caused by the USB port on your computer. Use a standard charger to charge your phone for troubleshooting:
